Percussion Product Specialist

Malletech
Neptune, NJ | USA
Full Time

About Us
Founded in 1983, Malletech has established itself as a preeminent producer of high-quality keyboard percussion instruments, including marimbas, xylophones, vibraphones, glockenspiels, and a wide range of mallets. Known for their meticulous craftsmanship and superior sound quality, Malletech products are favored by professional musicians, educators, and percussion enthusiasts worldwide.

Job Description:
The Percussion Product Specialist plays a pivotal role in inventory management, order fulfillment, customer service, and sales support. This role ensures our customers, from school music dealers to professional musicians, receive the highest level of service.

Key Responsibilities:

  • Inspect New Jersey-made instruments for quality assurance

  • Receive and track inventory using Acumatica; reconcile physical and digital stock

  • Enter, update, and process retail and wholesale sales orders

  • Communicate ETAs, confirm pricing/terms, and send order/shipping confirmations

  • Maintain wholesale/retail customer profiles; manage open orders and backorders

  • Serve as a point of contact for customer questions, quotes, and product support

  • Manage house accounts and support sales through outreach and marketing

  • Maintain website and social media accounts; create digital/print assets

  • Assist with artist support, factory tours, and event planning

  • Support Regional Sales Managers with inventory, order fulfillment, and product questions

Qualifications:

  • 2+ years in customer service, order management, or sales support

  • Knowledge of percussion instruments strongly preferred

  • Excellent organizational and communication skills

  • Willingness to travel for trade shows and other events

  • Social media or digital marketing experience a plus

Benefits:

  • Positive, creative, music-focused work environment

  • Travel and professional development opportunities

  • Medical, Dental, Vision, Matched 401K, Paid Holidays, and Vacation

Applying:

If this position describes your experience, strengths, and interest, we would like to hear form you. Interested candidates should email a resume and cover letter to: careers@malletech.com. No phone calls please.