Percussion Product Specialist
Malletech
Neptune, NJ | USA
Full Time
About Us
Founded in 1983, Malletech has established itself as a preeminent producer of high-quality keyboard percussion instruments, including marimbas, xylophones, vibraphones, glockenspiels, and a wide range of mallets. Known for their meticulous craftsmanship and superior sound quality, Malletech products are favored by professional musicians, educators, and percussion enthusiasts worldwide.
Job Description:
The Percussion Product Specialist plays a pivotal role in inventory management, order fulfillment, customer service, and sales support. This role ensures our customers, from school music dealers to professional musicians, receive the highest level of service.
Key Responsibilities:
Inspect New Jersey-made instruments for quality assurance
Receive and track inventory using Acumatica; reconcile physical and digital stock
Enter, update, and process retail and wholesale sales orders
Communicate ETAs, confirm pricing/terms, and send order/shipping confirmations
Maintain wholesale/retail customer profiles; manage open orders and backorders
Serve as a point of contact for customer questions, quotes, and product support
Manage house accounts and support sales through outreach and marketing
Maintain website and social media accounts; create digital/print assets
Assist with artist support, factory tours, and event planning
Support Regional Sales Managers with inventory, order fulfillment, and product questions
Qualifications:
2+ years in customer service, order management, or sales support
Knowledge of percussion instruments strongly preferred
Excellent organizational and communication skills
Willingness to travel for trade shows and other events
Social media or digital marketing experience a plus
Benefits:
Positive, creative, music-focused work environment
Travel and professional development opportunities
Medical, Dental, Vision, Matched 401K, Paid Holidays, and Vacation
Applying:
If this position describes your experience, strengths, and interest, we would like to hear form you. Interested candidates should email a resume and cover letter to: careers@malletech.com. No phone calls please.