Sales Representative

S.E. Shires
Holliston, MA | USA
Full Time

The Sales Representative at S.E. Shires Company is responsible for driving showroom sales and delivering an exceptional customer experience for brass musicians. This role serves as the front line of customer engagement while supporting direct-to-consumer sales, sales operations, and brand presence. The position works closely with the Sales Manager and Sales & Marketing leadership to support revenue goals, maintain showroom excellence, and represent the Shires brand with professionalism and expertise.

This is an excellent opportunity to become an important part of S.E. Shires Company. We offer competitive compensation packages, a positive work environment, and opportunities for professional growth and development. Apply today to join our team.

Key Responsibilities

  • Manage inquiries regarding pricing, product availability, and instrument specifications through phone, email, and company communication channels

  • Engage directly with customers to understand their needs, provide product recommendations, and ensure satisfaction. This includes working closely with professional musicians, educators, and other key stakeholders in the brass community.

  • Manage customer correspondence from inquiry through post-sale follow-up ensuring satisfaction throughout the purchasing process.

  • Maintain wholesale/retail customer profiles; manage open orders and back-orders

  • Maintain showroom standards, including inventory accuracy, monthly checks, and professional product presentation

  • Execute day-to-day S.E. Shires social media activity, including content capture, posting cadence, audience engagement, and promotion of products and artists in alignment with brand standards and marketing direction

  • Support direct-to-consumer (DTC) sales including order coordination and fulfillment communication and assist in identifying opportunities to improve online conversion and customer clarity

  • Provide routine pricing, availability, and order status information to the external sales team and dealer network.

  • Represent S.E. Shires Co. at industry events, conferences, and trade shows, building relationships with new and existing clients and promoting the company’s instruments.

Qualifications

  • Exceptional customer service, written, and verbal communication skills

  • Strong understanding of the brass instrument market and professional musician needs

  • Proficiency with Microsoft Office and comfort using CRM, accounting, and inventory systems  

  • Professional fluency with social media platforms and brand-aligned communication

  • Ability to travel nationally for trade shows and industry events

Employment Type

Full-time position (minimum 40 hours per week)

Benefits

Medical, Dental, Vision, Matching 401(k), Paid Holidays and Vacation

Applying

Candidates meeting the qualifications listed above are invited to submit their cover letter and resumes to slane@seshires.com

No phone calls please.